Frequently Asked Questions
General Questions
1. What is the condition of the item?
New
2. Why does the part not fit my vehicle?
We Please CONTACT US through a message and we will help you with this issue.
3. How can I call the Seller?
We do not have a customer service number, please contact us through a message.
4. Why the box of the item describes a different vehicle?
We We use small description on boxes for inventory purposes, please use the part number as main reference to be sure you receive the correct parts.
Shipping
1. How long will it take to get my item?
We process orders and deliver to carrier same day. It normally takes 3~5 days for the package to be delivered. We will provide tracking number to you
2. Where do you ship from?
We are located on Florida, USA.
3. Do you offer international shipping?
We do not offer international shipping.
4. Where is my package? (Delays)
Please note that FedEx / USPS are experiencing delays due to the COVID-19 pandemic. The increase of packages they are handling at this time sometimes causes
your package to be delayed a couple of days. Please CONTACT US through a message and we will help you with this issue.
5. Package shows DELIVERED, but it’s not delivered?
If your tracking information shows that your package was delivered, but you can’t find it within 72 hours of expected delivery, please take following actions:
•Verify the shipping address.
•Look for a notice of attempted delivery.
•See if someone else accepted the delivery.
•Send us a message.
•Verify the shipping address.
•Look for a notice of attempted delivery.
•See if someone else accepted the delivery.
•Send us a message.
Return
1. What is the return policy?
100% new, unused condition in original packaging and has NOT been installed or used, you return all parts that Included in your purchase within 30 days for a refund of the item price only.
To return part(s) please e-mail us with your item #, full name, part number, that you placed you order with along with a detailed explanation of why you need to return or exchange it and Provide photos of the parts you received, Provide the vehicle information Brand, Model, Year (4WD or 2WD) or Vin Number to proceed to verify the correct parts.
All returns must be packaged properly. We do not send or issue call tags. Return shipping is responsibility of the customer. Items returned after purchase due to key-in error, incorrect purchase or omission will incur a 20% restocking
To return part(s) please e-mail us with your item #, full name, part number, that you placed you order with along with a detailed explanation of why you need to return or exchange it and Provide photos of the parts you received, Provide the vehicle information Brand, Model, Year (4WD or 2WD) or Vin Number to proceed to verify the correct parts.
All returns must be packaged properly. We do not send or issue call tags. Return shipping is responsibility of the customer. Items returned after purchase due to key-in error, incorrect purchase or omission will incur a 20% restocking
2. How can I return a package?
Please CONTACT US through a message and we will help you with this issue.
Warranty
1. How can I claim a Warranty?
Please send us a message with the following information to process the warranty claim:
1. Reason for Claim (detailed explanation)
2. Photos of the parts with JPN package and label
3. Vehicle information (Brand, Model, Year, 4WD or 2WD, VIN Number)
4. Receipt of installation from an ASE certified mechanic.
1. Reason for Claim (detailed explanation)
2. Photos of the parts with JPN package and label
3. Vehicle information (Brand, Model, Year, 4WD or 2WD, VIN Number)
4. Receipt of installation from an ASE certified mechanic.